{"id":1682,"date":"2023-12-12T09:55:39","date_gmt":"2023-12-12T14:55:39","guid":{"rendered":"https:\/\/www.traumasolutions.pe\/?page_id=1682"},"modified":"2024-04-11T10:25:56","modified_gmt":"2024-04-11T15:25:56","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.traumasolutions.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1682\" class=\"elementor elementor-1682\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37ed395 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37ed395\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70e0bed3\" data-id=\"70e0bed3\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f96876d ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"1f96876d\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e024909 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"4e024909\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-cc298e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc298e6\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-461e93cc\" data-id=\"461e93cc\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13028b71 form-libro ob-has-background-overlay elementor-widget elementor-widget-contact-form-7\" data-id=\"13028b71\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"contact-form-7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-contact-form-7 jet-elements\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1684-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1684\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1682#wpcf7-f1684-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1682#wpcf7-f1684-o1\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1684\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1684-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.2\" \/>\n<\/div>\n<div class=\"book-datos\">\n\t<div class=\"book-datos-box\">\n\t\t<p><label>FECHA: <span class=\"wpcf7-form-control-wrap\" data-name=\"date-today\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" readonly=\"readonly\" aria-invalid=\"false\" value=\"2026-04-23\" type=\"date\" name=\"date-today\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"book-datos-box\">\n\t\t<p>N\u00ba 000 000001-2026\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"book-box-first\">\n\t<h3 class=\"book-subtitle\">Antes de empezar, ind\u00edcanos el lugar en el que se dieron los sucesos del reclamo:\n\t<\/h3>\n\t<div class=\"book-list\">\n\t\t<div class=\"book-input-two\">\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-establishment\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-establishment\"><option value=\"Establecimiento\">Establecimiento<\/option><option value=\"Establecimiento 1\">Establecimiento 1<\/option><option value=\"Establecimiento 2\">Establecimiento 2<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-establishment\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-establishment\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<p><strong>NOTA:<\/strong> Si la queja o reclamo se relaciona con un proyecto entregado, consignar a la oficina principal.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"book-box\">\n\t<h3 class=\"book-title\">1. Identificaci\u00f3n del consumidor reclamante\n\t<\/h3>\n\t<div class=\"book-list\">\n\t\t<div class=\"book-input-two\">\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombres*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellidos*\" value=\"\" type=\"text\" name=\"your-lastname\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"book-input-two\">\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono\/Celular*\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"book-input-two\">\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-doc\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-doc\"><option value=\"Tipo de Documento\">Tipo de Documento<\/option><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"number-doc\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de documento*\" value=\"\" type=\"number\" name=\"number-doc\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"book-input-three\">\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-department\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Departamento*\" value=\"\" type=\"text\" name=\"your-department\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-province\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Provincia*\" value=\"\" type=\"text\" name=\"your-province\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-district\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Distrito*\" value=\"\" type=\"text\" name=\"your-district\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"book-input\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n*\" value=\"\" type=\"text\" name=\"your-address\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"book-edad\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-edad\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-edad[]\" value=\"Soy menor de edad\" \/><span class=\"wpcf7-list-item-label\">Soy menor de edad<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p>[group group-edad]\n\t<\/p>\n\t<div class=\"book-list\">\n\t\t<div class=\"book-input-two\">\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"younger-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Nombre del tutor*\" value=\"\" type=\"text\" name=\"younger-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t\t<p>*Esto aplica si el reclamante es menor de edad\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"younger-lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Apellidos*\" value=\"\" type=\"text\" name=\"younger-lastname\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t\t<p>*Esto aplica si el reclamante es menor de edad\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"book-input-two\">\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"younger-tipo-doc\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"younger-tipo-doc\"><option value=\"Tipo de Documento\">Tipo de Documento<\/option><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"younger-number-doc\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" placeholder=\"N\u00famero de documento*\" value=\"\" type=\"number\" name=\"younger-number-doc\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"book-input-two\">\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"younger-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico*\" value=\"\" type=\"email\" name=\"younger-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"book-input\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"younger-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono\/Celular*\" value=\"\" type=\"tel\" name=\"younger-phone\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"book-input\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"younger-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n*\" value=\"\" type=\"text\" name=\"younger-address\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p>[\/group]\n\t<\/p>\n<\/div>\n<div class=\"book-box\">\n\t<h3 class=\"book-title\">2. Identificaci\u00f3n del bien contratado\n\t<\/h3>\n\t<div class=\"book-checks\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-product\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-product\" value=\"Producto\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-product\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"book-list\">\n\t\t<div class=\"book-input\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"product-detail\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descripci\u00f3n*\" name=\"product-detail\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"book-input\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"product-value\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Valor del producto\/servicio*\" value=\"\" type=\"text\" name=\"product-value\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"book-box\">\n\t<h3 class=\"book-title\">3. Detalle de la Reclamaci\u00f3n y Pedido del Consumidor\n\t<\/h3>\n\t<div class=\"book-checks\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-claim\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-claim\" value=\"Reclamo**\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo**<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-claim\" value=\"Queja***\" \/><span class=\"wpcf7-list-item-label\">Queja***<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"book-info\">\n\t\t<p><strong>Reclamo:<\/strong> Disconformidad relacionada a los proyectos o servicios.\n\t\t<\/p>\n\t\t<p><strong>Queja:<\/strong> Disconformidad no relacionada a los proyectos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico..\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"book-list\">\n\t\t<div class=\"book-input\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"claim-detail\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle*\" name=\"claim-detail\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"book-input\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"claim-order\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pedido*\" name=\"claim-order\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"book-input\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file input-file\" accept=\".pdf,.pptx,.word,.jpg,.png\" aria-invalid=\"false\" type=\"file\" name=\"your-file\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"book-box\">\n\t<h3 class=\"book-title\">4. Observaciones y acciones adoptadas por el proveedor\n\t<\/h3>\n\t<div class=\"book-info\">\n\t\t<p>Fecha de comunicaci\u00f3n de la respuesta: <strong>S\u00e1bado, 23 de Mayo del 2026 <\/strong>\n\t\t<\/p>\n\t\t<p>Descripci\u00f3n: \u201cAl ser un reclamo virtual, su caso ser\u00e1 derivado al \u00e1rea de atenci\u00f3n al cliente, a fin de dar respuesta dentro del plazo legalmente establecido.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"book-box\">\n\t<h3 class=\"book-title\">5. Autorizo notificaci\u00f3n del resultado del reclamo al correo consignado\n\t<\/h3>\n\t<div class=\"book-checks\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-authorization\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-authorization\" value=\"Si\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Si<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-authorization\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"book-campos\">\n\t\t<p>(*) Campos Obligatorios\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"book-info\">\n\t\t<p>* La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\n\t\t<\/p>\n\t\t<p>* El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"book-accept\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-politics\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-politics\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo y acepto las <a href=\"\/en\/politica-privacidad\/\">Pol\u00edticas de Privacidad<\/a> de Traumasolutions.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<span class=\"wpcf7-form-control-wrap claim_code\" data-name=\"claim_code\"><input type=\"hidden\" name=\"claim_code\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\" value=\"000 000001-2026\"><\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar mis datos\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n FECHA: N\u00ba 000 000001-2024 Antes de empezar, ind\u00edcanos el lugar en el que se dieron los sucesos del reclamo: EstablecimientoEstablecimiento 1Establecimiento 2 NOTA: Si la queja o reclamo [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1682","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.traumasolutions.pe\/en\/wp-json\/wp\/v2\/pages\/1682","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.traumasolutions.pe\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.traumasolutions.pe\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.traumasolutions.pe\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.traumasolutions.pe\/en\/wp-json\/wp\/v2\/comments?post=1682"}],"version-history":[{"count":0,"href":"https:\/\/www.traumasolutions.pe\/en\/wp-json\/wp\/v2\/pages\/1682\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.traumasolutions.pe\/en\/wp-json\/wp\/v2\/media?parent=1682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}